Frequently Asked Questions


Q: What do I need to know before my appointment?

A: We are so excited to see you!  We do ask that you arrive 5-10 minutes early if we are meeting you for the first time.  We have a guest intake form that we will ask you to fill out so we can get to know you a little better.  This form also has our re-do and future appointment cancellation policies explained and we will ask for your initials that you have read over them. Refusal may result in not completing your services until signed.

 

Q: How do I know when to schedule my next appointment?


A: Before you leave after your services, your stylist will suggest when you should return.  Pre-booking your next appointment will ensure that you will have the date and time that works best for your schedule.

 

Q: Do you have a late policy?

A: If you are running just a couple of minutes behind, we know things happen and completely understand especially because we can be a little hard to find.  We do ask that you call the salon if you are able to safely, to let us know when we will be able to expect you. If you are excessively late we may not be able to perform the service because we would run into our next guest's appointment time with us. A service charge will be applied to all appointments that won't be able to be completed due to arriving late.

 

Q: What if I need to cancel my appointment?

A: In order to provide the best possible scheduling options for our guests, we do require a 24 hour notice should you need to cancel or reschedule your visit with us.  Should you cancel your appointment with less than 24 hours notice, a fee of $25 per service canceled does apply and will be due before a new appointment is scheduled.  Future appointments will not be booked until service charges are paid.

 

Q: What is your privacy policy?

A: Chrystal L. Hair & Makeup will never, ever, EVER sell any of your information.  We collect your information in order to record and support your participation in the activities you select. For example, if you chose to purchase a product, receive a service, or subscribe to our newsletter, your information is used to give you access to these products and services only.

 

Q: What I am not satisfied with my look?

A: We strive to offer our guests the highest level of guest satisfaction.  If you are having challenges with your hair or nails, please let us know within 7 days of your visit and we are happy to correct the issue with no additional charge.  Nail services require no longer than 2 days notice.

 

Q: How do I pay for my appointment?

A: Cash, checks and all major cards are accepted. In the event that payment is not appropriately made, legal action may be required.

 

Q: Can I return the product I purchased from you?

A: We do not offer a refund on products.  All sales are final. However, we will exchange a retail product that you do not love for another retail product, valid only once.  Exchange must be made within 7 days of purchasing retail product. If product is used excessively then exchange will not be allowed.  

 

Chrystal L. Hair & Makeup is not responsible for any of your items missing, lost or otherwise.